Policies

Shipping

We ship primarily using USPS Priority or Ground Advantage Mail, and also UPS. We have found USPS to be reliable and timely. They typically deliver within 2-4 days in the U.S. contiguous states. When you get to the checkout portion of your order the computer will calculate shipping based on the number of items ordered. We DO NOT charge handling fees – you pay only for the actual shipping costs. Our goal is to ship out every order within 24 hours of receiving the order (unless there is a special order involved). Any questions, concerns please feel free to call us. 

International Shipping - The cart does NOT calculate International shipping rates.  We will figure out the best way to ship your order and send you an invoice for the exact amount. Unfortunately, there may be additional customs or duties fees beyond the actual shipping cost.

Floor Looms and Special Ordered Large Accessories:

• Shipping is free on all table and floor looms.
• All looms and large accessories (not in stock) are special ordered and can be drop shipped to you, just ask!
• Call for pricing on looms, we want to help you get the loom you want for a reasonable price.

Special Orders

We are always happy to get our customers what they need. We try to keep all colors in stock, if you need a large quantity of one color or all of one dye lot we may need to order that for you. We order from Bockens of Sweden once a month.  Any special orders will be added to our next monthly order. Call us if you need more of a color than we show available in the shopping cart.

Refunds 

We will take back most items ordered within 30 days of your order in their original condition, less shipping costs.  I know that sounds odd, but you'd be surprised what we've received back! Call or email first and be sure and put a note inside with your name and if you want an exchange or credit.